Sep 2016 "After 5 years of having the mailboxes and posts replaced by Mailbox Xpress, everything was holding up nicely, expect for scuffs on the bottom of the posts due to the weed trimmers by our landscaping. We asked Jim to come out and repaint all of our posts.
Jim once again did a fantastic job for a reasonable price. He came out the same day that we approved the work. He took the time to remove the boxes and house numbers from the posts before painting. After painting and reassembly, the mailboxes and posts look brand new. Jim is such a professional and a wonderful person to deal with. We recommend him highly. - The Preserve HOA in Fairfax, VA."
Sep 2016 "Fantastic! Mr. Jim Hughes returned my call quickly, advised me on mailbox choices and then installed my new mailbox the same day. Definitely, the best contractor experience I've had. I highly recommend this company."
Sep 2016 "Jim did a great job replacing my worn out mailbox. He arrived exactly when he said he would and had the new post and mailbox installed in less than an hour. He has lots of choices with posts, colors, mailboxes and numbers, so I got exactly what I wanted. It's a quality product and job. Thanks Jim"
Aug 2016 "Very pleased. Jim was out within a day after we called. Work was completed quickly. He used our existing exterior paint so it would match the trim of our house. Came back later to add a 2nd coat. We liked the fact that his web site gave defined prices. They were very competitive. Hopefully, we won't need another post for another 35 years, but if we do, Jim will be the first one we call.215.00"
Jun 2016 "My mailbox was knocked down by a truck. I knew that I would get prompt service to replace it because Mr. Hughes had installed the original one in a timely and efficient manner. He came to my house as soon as possible with all my requested materials, removed the original post that he had very securely installed, and installed a new post and mailbox. When he noticed a slight flaw in the mailbox, he even got me another one and replaced it (he lives in Virginia and I am in Maryland). Mr. Hughes is very accommodating and wants his clients to be happy. My mailbox looks great! I highly recommend his service."
Jun 2016 "Doesn't get much better than the unbelievable customer service and quality products that Jim provides. My neighbor's mailbox took a hit from one of my elderly neighbors on a Saturday night. I called Jim Sunday morning and he was there by noon same day to replace it with a perfectly crafted post and box. You just dont see customer service and responsiveness like that these days. Jim is the real deal. I will be using him in the future to replace my own!"
May 2016"Mr. Hughes did an incredible job installing my Whitehall mailbox. He arrived on a Saturday morning and had the post installed and the box attached all within an hour.
May 2016 "I am extremely pleased with the quality of service and would HIGHLY recommend Mailbox Xpress to anyone and everyone!"
Jim saw my original 4-star review where I mentioned that the mailbox was slightly off center of the post and dropped by while I was at work one day to fix it. I had a note from him in my mailbox when I got home letting me know he had fixed it up. It was such a minor thing and I was happy with the service previously, but wow, just uncalled like that for him to drop by and perfect his work really says something. This company is the real deal -- you just don't find customer service like this anywhere these days from someone who really cares about the work that they do. Amazing! Jim is your guy, hands-down. So nice."
April 2016 "I had a great experience today. I emailed Jim yesterday and he installed my new box today in 25 minutes. I am very happy with the price, service, and quality."
April 2016 "I emailed Jim to get an estimate to replace a mailbox demolished by a delivery truck. He responded quickly (same day!) and was worried about whether or not the mailbox was so damaged that I couldn't receive my mail. He made my replacement a priority and I had my new mailbox a day earlier than I expected! Attention to detail and personalized customer service are such rare commodities these days, you gotta love someone who "gets it" in both areas. I highly recommend Jim and Mailbox Xpress for a job well done! Thanks!"
Mar 2016 "Jim was great! I love my new mailbox and post! Thanks Jim!"
Mar 2016 "Jim arrived as promised, and did the work expeditiously and thoroughly. I was pleased with the result."
Feb 2016 "A short note of satisfaction concerning Mr. Jim Hughes of Mailbox Xpress, Inc..
Mr. Hughes arrived shortly after our phone call.
He examined the existing post and told us it was satisfactory and replaced
our damaged mailbox expeditiously with a more substantial one at a very
We recommend Mr Hughes and his service without reservation."
Feb 2016 "I know Jim for years now. No other company comes to mind when dealing with mailboxes. He is a great professional who delivers top quality of materials, as well as a professional install. He is a great person, goes out of his way to get things done and shows up at the time agreed upon. I can't recommend him more. THANK YOU AGAIN, for the great job!"
Nov 2015 "Jim was very responsive to my queries regarding his services and provided a good price for our original request of a set of four standard boxes for our pipestem. When he first came out to review the requirements, he talked to one of my neighbors who already had an oversized mailbox and indicated that he would prefer not to go down to standard size box. Jim realized that three standard boxes and one oversized would look awful but was reluctant to raise his originally quoted price to cover the difference for four larger boxes so he provided us with a new quote that split the difference between the original cost and what it would normally cost with four oversized boxes. We accepted the new quote and are all absolutely thrilled with the new set of boxes. The look great, work great and everything is top notch quality. When my family and I drive through our neighborhood we look at the other similar sets of mailboxes and the difference in quality is often readily apparent."
Nov 2015 "Jim had replaced all of the mailboxes in our community about 6 years ago. We couldn't be happier on how great the new boxes and posts gave the neighborhood. One of the mailbox doors broke off and Jim was there the same day of being called. He replaced the box and everything perfect again."
Nov 2015 "After over 20 years of faithful service, including a hit by a trash truck and near misses by the paperboy and pizza delivery, our mailbox post was gradually but rapidly eroding away. For weeks, I had been searching online for a company that both sold and installed a mailbox and post. I had no problem locating product or installer but when I finally came across Mailbox Xpress I was so relieved to learn that although the business is located in Virginia, the owner was willing to come all the way to my home in Annapolis MD to perform the required work. I couldn't be happier with the product or the service and when you consider the separate cost of supplies and installation, the price can't be beaten. I was skeptical when we set up installation for 6 AM. It's not even light at that time of morning. And the weather, not ideal for any kind of outside work. But, as promised, the work began on time. Driving almost 50 miles one way, in the dark and drizzle, this man is serious about keeping his customers serviced and happy."
Oct 2015 "Our trusty old mailbox had a run in with an SUV and the post was slammed to the ground and the mailbox sailed all the way across the yard. After not being terribly impressed with the options at Home Depot and Lowe's we where reminded of a company that had put out flyers a couple of years back. We went to look them up online and checked all the reviews. After considering the price and glowing reviews we decided to give the company a call.
Prepared for the usual impersonal and uninterested response that one usually finds we where most pleasantly surprised to find the owner very friendly and willing to squeeze us in for an install the very next day. He was very thorough in asking what we needed and making sure we where happy with our choice. There was no pressure to up sell at all or make us choose what was convenient for him to provide.
The next day arrived and sure enough the owner showed up and made a very pleasant introduction and proceeded to get to work. We had asked for the $159 base model and the post and mailbox where of excellent quality. He set the post in concrete and explained he was working on another job and would be back shortly after the post had set. He was kind enough to use phillip screws so that we could detatch the mailbox easily later if we decided to paint the mailbox and spray painted the interior for a uniform look. Well before the postman arrived he was back and placing the finishing touches on the mailbox. In addition to adding a little extra concrete since the post had to be placed closer to the street much to the joy of our mail lady I would imagine!
After finishing the install instead of grabbing his money and running he was kind enough to talk about the mailbox and post. Offering several recommendations and suggestions for maintaining the wood so that it would last as long as possible. Also explaining how he takes the time to season the posts properly himself. Never at any point did he pressure us to pay right away and even several times stated we could pay later.
The owner is extremely passionate about his job and from my first impression provides an excellent service and believes in customer service. Which in this area can be at times can feel like a foreign concept."
Sept 2015 "Jim was prompt and responsive in setting a time to come by to install a new mailbox and remove our old vandalized one. Our old mailbox post was installed in a concrete slate that was difficult to remove but Jim went above and beyond in getting it done. He also sawed up the old post to make it easier to dispose of. Most importantly, he took the time to answer our questions and generally thought he was responsive. I would highly recommend him."
Sept 2015 "Jim is very personable and he did excellent work removing the old mailboxes and posts, installing the new and cleaning up. While he was doing my parent's installation yesterday, my Dad expressed some concerns about the lawn care company damaging the new post with their trimmer, so today when he installed mine, he left plastic guards for the bottom of both posts (I use the same lawn care company) to protect them from damage. Very nice of him. He also called my parents today after installing mine to make sure everything was okay as he was holding on to the two checks my parents gave him until he knew we were completely satisfied. The price for my parents was $184 and mine was $185 because I got a brown box (instead of the basic black). We would definitely use him again (not that we'll need to for a good, long while) and will certainly pass his name along to others."
Aug 2015 "Easy summary is "exceeded expectations." After futzing around for a few weeks, I send an email Friday to the website address. Got a phone call back within 2 hours. Jim was bummed that he was in my town but he had already sold the extra posts he kept in his truck, so he offered to come by the next day, Saturday. We discussed how to make payment and I expected to perhaps see him the next day as I came and went on errands. Imagine my surprise when, a couple hours later as we were getting ready to take the dog for a walk, she looked out the front window and said someone was digging out our old mailbox. Jim was outside digging out the post hole for out replacement mailbox. I don't know where he got the replacement post, but there he was, about 5 hours after my original email putting in the new mailbox. I have never, NEVER been visited by a tradesman who was so passionate about what he does and exceeded my expectations.by so much. Jim could give lessons! "
Aug 2015 "When I first called Jim to tell him we were moving to a new house, he suggested that we wait until after the move to replace the mailbox. He said that in his experience, during moves sometimes mailboxes would be damaged by trucks or delivery people. He was willing to come out the same day if I insisted, but suggested waiting a few weeks might be a good idea. In fact, he was exactly right. During the move one of the trucks hit the mailbox post, making it even more unstable than it already was. Then, after our move, Jim came out just as promised with one of his signature pineapple postboxes. On taking a look at the color of our house, he even suggested a color scheme that would look better than what I had originally thought of in front of our property. He also kindly offered to put the new numbers on that I had bought at Home Depot. Jim takes pride in his work, and deservedly so. Of the more than a dozen contractors that I worked with during our recent move, Jim was the most pleasant and responsive. I've already suggested him to several neighbors who admired our new mailbox. It's amazing that you can find someone who specializes in this and is really good at it. Thank you Jim and thank you Angie's list."
Aug 2015 "This is service with a capital "S". I called Jim on Monday, and the job was completed by Tuesday! The quality of the post and mailbox is excellent, and it is indeed the nicest one in the neighborhood. The work comes with a five year guarantee.
I felt that my business was really appreciated by this company-they treated me as if I were family. Jim is an interesting person to talk to, and shows pride in the quality of his work and service.
I would recommend this company to everyone!"
Aug 2015 "This was one of those great service experiences. Jim was quick to respond to my first enquiry by email, then very responsive and helpful by phone when we went over the project. He committed to coming on a weekend to remove an old mailbox and post and install a new pedestal mailbox. He was very knowledgeable, pleasant and reliable both in his advice and his work. He installed the new mailbox beautifully - returning after several days once the concrete had set to finish and clean up the job. I wholeheartedly recommend this provider (Thanks so much for your help, Jim!)."
Aug 2015 "Excellent! Jim is very professional and a pleasure to work with. He put in a temporarily mailbox the same day that I called him about my broken mailbox. He suggested to relocate my mailbox to a more convenient place and now I don't have to worry about hitting my mailbox again. He was very easy to work with and was kind, he had gotten my mailbox installed sooner than I expected."
July 2015 "The mailbox and post was damaged when a truck backed into it. I called Mailbox Xpress on Tuesday, July 14, and spoke with Jim, who answered the phone right away. I told him which mailbox and post I thought I wanted; he answered all my questions, which helped me make a decision. When I got home from work the next day, I saw that the new mailbox and post had been installed. Jim was even able to match the post color to the trim on my house - it looks great! I now have the nicest mailbox on my court. Thanks, Jim!"
June 2015 "I contacted Mailbox Xpress on Saturday hoping to be able to get my mailbox post fixed some time the next week. I received a response almost immediately. Jim showed up on Sunday afternoon and finished the job. I couldn't have asked for a better experience. I would recommend Mailbox Xpress to anyone."
June 2015 "Jim was an absolute pleasure to work with. He removed the damaged boxes and repositioned the new pressure treated a little farther form the driveway. He set the new stand in concrete. He installed new mailboxes and newspaper boxes and put house numbers on the boxes AND in each newspaper box. The price was extremely reasonable for the quality of the work performed."
June 2015 "Rarely have we worked with a contractor that is more enthusiastic, reliable and knowledgeable about his craft than Jim Hughes of Mailbox Xpress. From the commencement of our project, all the way to its conclusion, Jim was on top of it and extremely easy to work with - he was patient as we obtained necessary approvals, he made fast work of 47 individual installations, he worked well with each homeowner, he remained true to his estimates of cost and offered an infectious enthusiasm in his efforts. The curbside appearance of our community has been enhanced and we’ve made a good friend in the course of it."
May 2015 "Overall, I consider Mailbox Xpress/Jim is outstanding & exceptional provided above and beyond services. Jim communicated what he will do and when based on our need. Cost is very reasonable. We are one of the three houses on a pipe-stem and we agreed to replace our mailboxes & posts with Xpress. Jim did everything as promised. Everything that was including new boxes, large house number labels, painted, using screws instead of staple-gun, and set on concrete. I talked to Jim during the install and
mentioned that I have contacted Washington Post on replacing the newspaper bin. Jim suggested he has sufficient stock
of Washington Post Bins available and could’ve clean up the newspaper bin for us. “Poof!”, we got all new newspaper
bin installed next day and the old cluster of Washington post Bins were cleaned up at no-cost. That is “beyond”. I’ll give Jim credit as I assume that was not done by Washington post. It is a professional and beautiful work.
We are very happy with the results and I definitely recommend MailboxXpress. I wish my other contractor currently doing my remodeling work (who is getting pay a lot more!) is half as professional and customer focused as MailboxXpress."
May 2015 "Jim had a freshly pressure treated post of required size. As it was freshly pressure treated; it must be completley dry, before makeing ground contact as well as applying paint; therefore, he used the old post with the new box for a temporary fix. Jim will be back in mid July to put in and paint the new post. He is going to dry the wood at his workplace, by standing upright; supported by cinder blocks. This will allow fast drying time exposed to air, wind and sun. My next door neighbor liked what she saw, and is haveing Jim replace her box and post as well. Jim was very friendly and took pride in his work. I will inform our HOA, and hope he will attend to future work by the people in this community."
May 2015 "About three years ago I used this company to install a new mailbox. Jim did a tremendous job. This weekend my friends visited us and were able to rear-end my still good looking mailbox with their rental car. The mailbox needed to be replaced, and I immediately remembered Jim and his company. They did such a good job last time that I had no doubts in my mins who to call this time. Called Jim in the morning. He said he would stop by today. It was about 6pm when he stopped by in good spirits, as he knew that I was stuck. He did an amazing job of replacing the entire thing and I was with a brand new mailbox (post and mailbox) in 30 minutes! The installation looks solid and I am sure it will survive many years, unless more visitors do the same thing!"
April 2015 "Jim was great from start to finish. He made sure we understood the benefits of each of his products and brought a few for us to choose from. He installed the one we selected quickly and left the area cleaner than he found it."
April 2015 "Jim was very responsive from start to finish. He made sure he understood what work I needed done, and gave me appropriate information and options to choose from. He arrived very promptly, and was courteous and professional. He was able to remove my old mailbox post, then walked me through the process of installing a new post and mailbox. Jim had very good attention to detail - ensuring everything was level and properly measured. The completed work was quickly and easily done to my satisfaction, and we're very pleased with how it turned out. I would definitely recommend Mailbox Xpress Inc."
April 2015 "I spoke with Jim at at Mailbox Xpress Inc. last night at 7:00pm. I explained my problem and concern that my mail carrier might stop delivering my mail due to the box currently being on the ground. Jim promised to be at my house the next day and when I pulled up in front of my house after work, there he was working on my mailbox. He did an AMAZING job. He didn't just replace the box itself he repainted the pole and replaced all of the numbers as well. He told me that he loves his customers and his commitment to quality shows in his work. We chatted a bit as he was finishing up and I was extremely impressed with his professionalism. I was also very grateful for his willingness to help me out so quickly. Thanks Jim!!"
March 2015 "Replaced/installed old mailbox with new premium mailbox and premium post. I was very impressed with the service and the speed. I will definitely use them again."
Feb 2015 "Jim came out the same day and the bottom line is he did a fantastic job. Thorough in his craft, he left the work site when it was all done in a far better state than when he arrived in terms of product quality and cleanliness. It is obvious Jim takes great pride in his work and is a very decent individual. He also helped with another chore that was completely unrelated to the actual work.
I have done only a few reviews, but I wanted to do this review as Jim merited the very best words I could bestow on him. Extremely, extremely pleased."
Feb 2015 "I had read good reviews on Mailbox Express, but I wasn't expecting such a personable and dedicated service. First, after my pole was damaged my spouse decided she wanted a different type of box. We had the same one that came with the house. We looked through the web page and found one, but it was going to take 4-6 weeks for delivery. No problem, the next day we had a temporary box in place. Outstanding! Three weeks later when the final box came in (and in 15 degree weather) final construction and installation of our new box. Little touches including paint on non matching parts, made the whole experience way less painful than I expected. Definitely a go to guy."
Jan 2015 "On early Sunday morning, my daughter and wife were on the way to church, my wife text me that the mailbox was laying on the ground. I put my clothes on and ran outside to check out the damage, and see if I could figure out what had happened. After examinig the post and how the post was split in two, I realized it had to be hit by a car.
After searching through the internet, trying to find a mailbox installer in the area, I decided to join Angie's list. After looking at the reviews in Angie's list, I decided on Mailbox Xpress. Jim (the owner) had noting but excellent reviews. He stated he would like to be contacted through email, so I emailed him Sunday morning, not really expecting to hear anything until Monday. After checking my phone emails while watching a football game, Jim had responded back telling me to pick a mailbox and post from his website.
I wrote him back telling him I wanted the standard mailbox with reflectors. Jim emailed my back and said it would be $165, just leave money under the mat if not home.
Well, Monday arrives it's pouring down raining, I just know he isnt coming until the next day. Later that evening, in the pouring rain, Jim is outside putting together the post. I watch him through the door in the pouring rain, pulling the broken piece of post out of the ground, measuring the post, cementing it in the ground, and completing the task.
After he knocks on the door, tells me how he appreciated my business, and how he makes a priority to take care of persons with damaged mailboxes, and tries to get them up before the days mail arrive. I have nothing but great reviews for this guy, and definitely recommend him for people who needs this type work. A+++ Jim. Thanks!"
Jan 2015 "Jim was very quick to respond to my email. Jim repaired the mailbox in due course. There was no fuss; no problems. I love that! Jim is a good communicator. You can tell that Jim genuinely cares out each and every project he works on. So refreshing. I would definitely use Jim's services again and would recommend him highly."
Jan 2015 "Timely response to our request in less than 24 hours. Removed old mail box and installed new mail box with minimum time and very professionally done. Work done by Founder Jim Hughes. Also provided very useful info on future painting and preservation of this mail box. Give him my highest recommendation for any service man who has worked on our house"
Dec 2014 "I called the number on the afternoon of December 20 and Jim answered the phone. He came over that evening to help me decide what was the best mailbox replacement for my home. He was there the next day and i had a new mailbox. You can definitely tell the difference in the quality of the mailbox I had before and the one he replaced it with. I'm glad I made the call and Jim is SO friendly I could talk to him all day. Excellent customer service!!!"
Dec 2014 "I spoke with Jim in the morning. He came over the same day with a mailbox and discussed the best location options. He then installed it rightaway. Fast and reliable service."
Nov 2014 "Love the new mailbox and post. Jim was very responsive when I initially contacted him. It's seldom you meet someone that absolutely loves what he does. He takes great pride in his work and cares tremendously about customer service. He went above and beyond in replacing my mailbox and post when he removed the two bushes that were in the way."
Oct 2014 "I called Jim on the 27th and let him know that I was interested in purchasing a mailbox from him as well as having him remove my current mailbox and install the new one. I was directed to his website which was easy to navigate. I chose the mailbox I wanted and emailed Jim with my address and specifications that I wanted (i.e. white painted post, medium box vs. standard size, etc.) Within 24 hours, Jim had come to my house, removed my old mailbox and replaced it with a GORGEOUS one that my neighbors all stop to comment on. The mailbox is SO amazing that my husband noticed, as did our mail deliverer, who wrote on a sheet of paper "THANK YOU!!" and left with our mail. From a flimsy vinyl mailbox to a now sturdy and prominent fixture in our neighborhood, I could not be happier with the quality and professionalism. I will recommend over and over!"
Oct 2014 "Called "Jim" on Saturday late afternoon 28 June, and asked about the cost of replacing my existing mailbox and post with a new assembly. Jim talked briefly about the quality materials that he uses and how his work is the best value for the money. After hearing his sales pitch, I decided to accept his proposal.
1) Remove the old mailbox + post and haul it away for disposal.
2) Install a new, freshly painted post in concrete and a new mailbox.
3) Mailbox has new house numbers on the sides.
4) Guaranteed completion by Monday 30 June "... before you get home from work."
5) Cost $195
Please note that although I told "Jim" that I live in a subdivision, I did not tell him the specific restrictions for mailboxes in my subdivision. To my surprise, the mailbox which he installed was exactly in compliance with the housing association's restrictions for color, shape, and size. "Jim" seemed to know exactly what required. Attention to detail. Impressive.
Bottom line: He delivered as promised."
Oct 2014 "Jim was very friendly and professional when I called. I got him right away and he arranged to provide his service the very next day. Jim showed up exactly when he said he would and did a great job replacing the old mailbox with a brand new, very solid replacement mailbox. Jim was a pleasure to deal with and went the extra mile. He even pried off the old #'s from the old mailbox and spray painted them for me so I could put on the new mailbox. I would highly recommend Jim to anyone needing a new mailbox.'
Sept 2014 "Replaced entire mail box system... I wish all service providers were like this one -- THE Greatest!"
Sept 2014 "More than just a new mailbox; Jim provided something that is missing in a lot of small and larger businesses providing a service to homeowners....a personal touch that included discussions and guidance over the phone, and in person conversation that was all about quality and care before, during, and after installation. Not even sure anyone else could come anywhere close in quality and service at a fair price....Would not hesitate to recommend."
Aug 2014 "Jim is the role model for five star customer service. Provided good advice as to the best mailboxes to consider. Upon delivery, he promptly installed the new mailbox with new post and hauled the old one away. Cleaned up site to where it looked like the new mailbox had always been there. Very courteous and friendly service but more important, quality work. Highly recommended!"
Aug 2014 "We called Jim on Saturday and he was there the next day. He did a great job and was very professional and courteous. He helped us pick out the right post and box and then set it up that Sunday. He has been doing this for 20 years and I can see why. If you went to Home Depot and bought everything separately and the equipment to install it, it would be probably just a little bit less than what we paid. He provides a 5 year warranty and judging by the other reviews, he is very well liked. Could not recommend anyone better if you need this done quickly with no headaches. Thanks Jim"
Aug 2014 "Sent an email to start a discussion on Saturday afternoon. Jim recommended a mailbox/post combination. By the next morning at 8 a.m. the mailbox was installed. Amazing service! He installed a "pineapple post" which he had given its first coat of paint the night before and he put on the 2nd coat after it was installed. He installed it in concrete. He then installed a high quality steel mailbox (green). He painted metal housenumbers to match and nailed them down the post. My wife says we now have the nicest mailbox in the neighborhood, which is true. If you need a new mailbox and especially a new post, you can't go wrong with this company. It beats buying or borrowing a post hole digger and learning how to get it straight and to look nice. Jim does all that for you and at a very reasonable price. Highly recommended."
Aug 2014 "On a recent Friday afternoon, our pressure-treated mailbox post simply
snapped in half from rot and the onslaughts of carpenter bees that had drilled
more than a dozen holes! Panicked, I searched the Web and found Mailbox
Xpress, Inc. -- which was to my good fortune.
We phoned and the very next (rainy) day -- a Saturday -- we woke up to
find a brand new post with our old (but favorite) mailbox mounted on it. We
expected reasonably fast service, but this was almost ridiculous! The work
was done and it wasn't even 9:00 a.m.!
My wife and I can't thank Jim enough for schlepping all the way to
Annapolis to help us out. The new post/box stands straight, tall, and looks like
it will last for years and years, if only I can get rid of the carpenter
bees... I hear varnishing the post might work..."
July 2014 "I emailed Jim early before I went to work, telling him what kind of mailbox I wanted as pictured on his website. I did not expect to hear from him the same day.
When my wife returned home later that day, she caught Jim in the act of putting up a wonderful mailbox!!
The mailbox is perfect for us, beautifully built, with the treated lumber post set in concrete. I highly recommend him to anyone in similar need. There was nothing in the interaction or the finished product that can be improved upon.
And, best of all, he is a super nice guy!!"
July 2014 "Jim is outstanding. He installed a beautiful new mailbox for me this morning. I think people don't realize how much a new mailbox can do for the curb appeal of a house. I would highly recommend Mailbox Xpress. The work was of great quality and completed quickly."
June 2014 "I contacted Mr. Jim Hughes early Saturday morning and less than 3 hours later my mailbox was replaced!! Jim takes great pride in his work - which clearly shows in the quality of his workmanship. It is virtually impossible these days to find someone with Jim's work ethic. His commitment to customer satisfaction, high quality work, and honesty places him in the very top of my list. The fact that he is highly rated by Angie's List is not by chance - he lives up to every bit of it and more!!"
June 2014 "Jim Hughes takes great pride in his work and stands behind it. When i noticed that my mailbox post was deteriorating, i called Jim to have him replace it with a new post and box. When he arrived to do the work, he recognized the existing mailbox was one that he installed some years ago. I had left a check in the old mailbox for the replacement work, but he left it and called me to insist that he was ashamed of the deterioration and would fix or replace the box at a reduced price or no charge. The existing mailbox was well beyong the 5 year warranty but he still backed his work. I insisted that he take the money because i did not see the problem as his fault. He replaced the post and mailbox with his top of the line mailbox. I am extremely happy with the work and would definitely recommend him to anyone. Superb customer service! Something that is rare in current times. Definitely ALL STAR service."
June 2014 "I special ordered a new mail box and as soon as it came in, Mr. Hughes called me and arranged
to install it the next day. He arrived early the next morning, and removed the old box. He dug the hole
for the new box, and was very precise in measurement from the street, height, and vertical level.
He was very professional, and in our conversation, I learned that he had installed hundreds of mail boxes
so he has vast experience in the correct procedure. I have relied on Angie's List for quality contractors
for several years, and each contractor or repairman that I contacted turned out to be outstanding.
This was my experience with Mailbox Xpress. They have the knowledge and experience to do the
job the way it should be done."
May 2014 "Exceptional customer service and work. I had purchased a mailbox and post from Home Depot, with the intention of removing my old one and installing the new one by myself. However, once I started digging, I realized the concrete around the existing mailbox meant that I was in over my head. I wanted to install the new mailbox exactly where the old one was -- so I knew I needed help. I logged onto Angie's List, and found Jim Hughes (Mailbox Xpress) was highly recommended. I called him on the Sunday afternoon of Memorial Day Weekend -- and he and his nephew, Chris, had my new mailbox installed by 8:00pm that same day! Three things immediately impressed me about Jim: 1) He got the job done that same day - and on a Sunday at that, 2) He got the job done right, and 3) He's a heck of a nice guy. I am going to recommend him to a neighborhood friend interested in having her mailbox replaced, and I highly recommend him to anyone looking for a professional installation at an affordable price by a small business owner who truly cares about his customers and getting the job done right!"
May 2014 "From beginning to end, starting with the initial contact via email, then phone, Mr. Hughes and Mailbox Xpress provided punctual, quality, professional service. Arrangements were made on 21 Ma;y for installation on 22 May, the installation was professional, both Mr. Hughes and his assistant were friendly, courteous, and responsive. I would recommend Mailbox Xpress to anyone needing a new mailbox installation, or a replacement of the old rotting post (which was my case)."
May 2014 "Jim Hughes came out the day after we contracted with him to install a new post and mailbox for us. He got both the exact post and mailbox for us that we wanted. He and his partner did a great job of digging a hole deep enough to keep the mailbox and post sturdy and stable in its spot. He did a thorough job painting the post for us, and screwed down the mailbox securely. He also made certain that the door of the mailbox worked properly before he left. He is very honest, cordial, and professional. Jim also recommended a different placement for our mailbox as we have a curved driveway. He recommended the post be put further away from the driveway than he otherwise would have placed it because with a curved driveway it is easier to knock the mailbox over. We really enjoyed doing business with Jim and would not hesitate to recommend him to anyone."
April 2014 "A neighbor's tree fell and demolished our roadside mailbox. The next morning I called Jim Hughes and asked him to install a new mailbox. The tree had fallen across the road and there was too much debris to do the job that day. I thought I would have to wait until Monday but on Saturday evening Jim and his helper arrived unexpectedly - we were delighted to see them. They had a new mailbox installed in a short time and cleared away the old one. I would highly recommend Mailbox Xpress for the excellent and professional service we received."
April 2014 "Bought a unique mailbox online to replace the old rusty one that I had. The problem was in getting a new post and someone to install. Enter Jim and Mailbox Xpress. Sent an email out with a picture and description of my need on Tuesday night. Jim called me the next day for more information and provided recommendations on what would goes best with my unique mailbox. The post was fabricated to the specifications for my mailbox. Needless to say, Jim and his nephew came over on Saturday, promptly removed the old and perfectly setup the new one. It looks great and I'm sure it is the envy of the neighborhood! Jim was genuinely excited about installing my custom mailbox and I can tell that he really take great pride in his work and enjoy doing his job."
April 2014 "I called them on Saturday to inquire about the repair of my mailbox. They indicated they would be out the next day (Sunday).
On Sunday they replaced the mailbox and post. They were responsive and professional. I would use them again."
Mar 2014 "Always on time and would go out of his way to make sure we had immediate service."
Mar 2014 "On Dec 14, 2013 someone ran into our streetside mailbox and broke the wooden post. We needed the whole post replaced ASAP. We contacted Mailbox Express that day and received a return phone call all that same day. The owner said he was going to be out of commission as of the following Thursday and we were going to be out of town the 17th and 18th. He agreed to install a new mailbox while we were gone. Upon returning home we discovered the brand new mailbox and no sign of the old debris.
I would recommend Mailbox Express for promptness, quality of the mailbox and work and reasonable cost."
Feb 2014 "I had many mailboxes to choose from and the one I picked was just as promised. Now I have a beautiful white mailbox on a very sturdy white post. I wished I had did these years agon. Beautiful job!"
Feb 2014 "The company arrived on time and they were so nice! They got the job done in no time, and were very professional and cleaned up afterwards."
Jan 2014 "From the initial phone call to installation and removal of old mailbox and post, experience was extremely good. The lady in the office was a joy to speak to and very, very helpful."
Jan 2014 "Had a mailbox that fell over. The owner was out here within 48 hours to give me a temporary one at no charge. He made some suggestions. He was concerned about what I wanted to get. I went to the website and I was able to find what I wanted. He was genuinelly cocerned about what I wanted. I would reccomend him to anyone."
Jan 2014 "My mailbox was run over by a driver. I found Mailbox Xpress on google. I emailed the owner (Jim) to inquire about the repair. That was on a Monday evening. I get up to go to work at 6 a.m. on Tuesday morning and I hear banging outside my house. Surprised and curious I went outside to find this guy in pitch dark and in the rain replacing my mailbox. Holy cow! Jim himself was already replacing my mailbox. I was astounded that he was standing in the dark and rain and had already removed the concrete and old broken post. We chatted for a few minutes about my amazement that he was already at my house and he replied "my customers are very important to me." You can't get any better customer service than from Mailbox Xpress. I returned home after going to work and the mailbox was perfectly installed. Jim didn't try to upsell me and in fact, I was able to reuse the actual steel mailbox that I had instead of him trying selling me a cheaper version that
he could've sold to me. I would definitely recommend Mailbox Xpress to anybody. Prompt, professional, great price, great work! I wish all my service providers were like Jim and Mailbox Xpress! "
Dec 2013 "I damaged my mailbox when I back into it with my car, knocking it off its pole and breaking some if its mounting parts. The accident happened on a Friday afternoon. I called Mailbox Xpress later that afternoon and spoke to a woman who said they would put up a temporary mailbox as soon as possible, most likely on the following Monday or Tuesday. That Sunday I received a call from Jim who said he would be out that afternoon to put up the temporary mailbox despite a heavy snow. True to his word, he arrived a few hours later in a heavy snowstorm, put up a temporary mailbox, and said he could repair my old mailbox by ordering the broken parts thereby saving me the cost of a new mailbox and pole. He took the broken parts with him and a day or two later I received a call from Tom to say he had ordered the parts and would be in touch with me as soon as they arrived. When the parts arrived about a week later, Jim said he would be out that same day because he was going into the hospital the next day for elective surgery and would not be available for several weeks after his surgery. He arrived after sunset that night and reinstalled the mailbox by the light of his truck headlights. The result was a perfect repair.
Jim was one of the pleasantest, honest, and hard working individuals I have ever met. I very enthusiastically recommend him and his company for mailbox repairs and installation."
Dec 2013 "After moving into our new home, the mailbox fell over. It was the original mailbox that the house received when it was built 30+ years ago. We live in Home Owners Association (HOA) controlled area and immediately contacted them to make sure we installed a mailbox in compliance with the HOA regulations. They provided a short list of potential providers, but mentioned that many people had utilized Mr. Jim Hughes at MailboxXpress Inc, that the company was listed on Angie's List and that the HOA itself did not endorse any one company. The Angie's List review showed high marks so we contacted Jim.
From the moment we called, we knew we were dealing we a truly professional company, with a passion for their craft. We explained the situation, where we lived and the time frame we needed to get the new mailbox installed. They talked us through the requirements and described the mailbox we needed. They aslked us to take a picture of the "retired" mailbox and send it along to help ensure the new one met or exceeded the requirements of the Countryside HOA. They promptly scheduled an appointment and explained the process for construction and installation and associated costs.
When Jim arrived for the appointment he was professional and of good nature, and prompt to the appointment time. He looked at the existing emplacement area, assessed the situation adn explained to me exactly what he needed to do. He described his company and its history in the area. He put my wife and I at ease and immediately set to work. As easy as it may sound to put in a mailbox, I forgot how important high quality is for something we use everyday spare Sunday. The work and passion Jim Hughes put into the post, boards and mailbox was outstanding. He ensured the post was properly set int he ground and that it looked as good (better actually) than the neighbors.
Jim finished the task in short order and reviewed the work completed. After accepting the payment, he cleaned the work area and left. The new mailbox looked like it had always been in place and the work site was clear of any debris or trash. Again, an outstanding job by an company that takes pride and ownership in their work. Rare in today's world of plastic and rush to finish firms.
Thank you Jim Hughes and MailboxXpress, and thank you Angie's List for helping us find the right company for our new home and mailbox."
Dec 2013 "Great service. Friend backed into our mail box and broke the post. Jim responded to our late evening phone call with a message he'd be over the next morning.
He shored up the broken post, took our order, made sure we understood the pricing. We were going out of town for the next few days. He promised to install a new mailbox and post while we were gone, and asked that we leave a check on our porch for him.
We came back to a brand new perfect post and mailbox and as a bonus he carted away our old post and box because he knew we would be out of town for a few days.
While we hope we never need his services again, we would call him in a heartbeat if we do as well as recommend him to our friends."
Nov 2013 "This was actually a fun experience from start to finish, and well worth the cost in terms of value. Jim answered the phone on the second rignreign and told me what I needed. The next morning he was out front putting exactly what I needed on the post where the old mail box had been. He's a great guy, and as I said up front actually fun to deal with. I highly recommend this company to anyone in the Washington D.C. area whose old mailbox has died!"
Oct 2013 "This was one of the most exceptional experiences that I have had with a service provider. I contacted Mailbox Xpress on Friday October 18, after my mailbox collapsed on Thursday. The initial contact was very informative and positive. They explained their products, what services they provided. They recommended a couple of designs and I decided to go with the white pineapple post and a black mailbox. I was told that it would probably be Monday before they would be able to install the new mailbox, but that they would try for Saturday. I told them Monday was good since I would be able to intercept the postal service carrier to get any mail delivered on Friday or Saturday. What a welcome surprise to see them show up on Saturday morning! He gave priority to me because I was an Angie's List member and because I didn't have a mailbox at all. The installer was very pleasant and professional. He quickly removed the two posts that were still there, installed a new post. I watched from my door as he meticulously leveled the post, ensuring that the post was stable, poured concrete; then applied another coat of paint to the pole. It took all of 30 minutes! I now have the best looking mailbox on the cul-de-sac! I can't express how grateful I am. I tried to install the last one myself and it was a true fiasco, and a neighbor had to come to my rescue. So it was worth every cent to have it done correctly without any drama. I would highly recommend Mailbox Xpress to all of my friends who need to have a mailbox replaced or repaired."
Sep 2013 "Jim does great work. He really took the time to explain what he was doing and answer any questions. The finished product was wonderful and at a fair price. All 4 neighbors are over the top happy with our new cluster mailboxes and how great they look. I think what separates Jim from other outfits is where they set out to meet customers expectations, his goal is to exceed them! I would highly recommend Mailbox Xpress and Jim for any mailbox repair or new construction!"
Aug 2013 "Jim did a wonderful job replacing my mailbox. He came the next day after I contacted him. Jim was very personable and professional and exacting in his work, making sure things were perfectly done. He didn't even disturb the flowers planted around the box! The post and box were high quality. He really enjoys what he does and wants to make sure the customer is happy. I will recommend Mailbox Xpress to my friends and neighbors, and would definitely hire them again if I needed to. However, I'm sure this box will last a long time, barring any mishaps. I really look forward to going out and picking up my mail now. Thanks, Jim!"
Aug 2013 "Our condo association's mailbox post broke in a violent thunderstorm. We had a locksmith neighbor cut off the broken part and place the mailbox back on, but the post was too short for USPS regulations. I called Jim on a Monday, and I emailed him photos of the problem. He indicated he could do the job within the week, and for $350. We (the condo board) were all very happy with the quote. I couldn't believe what he told me when he called back to schedule the repair the next day. Jim told me that the job would actually cost $50 LESS than the quoted price! All because he found a post he could re-use instead of ordering a new one. I was astonished!
Jim coordinated with USPS, and he came out on time to fix the mailbox. He worked with our dinosaur of a mailbox and replaced the post. He actually drilled into the concrete to put the new post in, and now, within a week, we have a mailbox our USPS carrier won't have to break his back on.
Thank you, Jim! You were wonderful, it was a pleasure working with you. If / when we are in the market for a new mailbox, you will be the only person I call!"
July 2013 "Earlier in the day, I went to Home Depot to shop for a mailbox and post. I did not like the selection that they had. There were plastic mailboxes and cedar wood posts. Also, I was uncertain if I would be able to install the new post in concrete. it seemed easier to hire someone.
I looked over the selection of mailboxes and posts that they had on the website. The selection was better than Home Depot and it included installation. I hired and Jim. He came over quickly and put up the mailbox and post that I ordered. I was satisfied with the fast service and not have to worry about putting up a mailbox myself. He did a good job."
July 2013 "Ordering a new mailbox/post via their online website was easy and Mailbox Xpress did a great job answering my questions via email. We were pleasantly surprised to see Jim 2-3 weeks earlier than promised with the new mailbox and he did an outstanding job with the installation with a total focus on client satisfaction. We highly recommend Jim and Mailbox Xpress!"